This
option takes your PC back to an earlier point in time, called a system restore
point. Restore points are generated when you install a new app, driver, or
Windows update, and when you create a restore point manually. Restoring
won’t affect your personal files, but it will remove apps, drivers, and updates
installed after the restore point was
made.
Right-click (or press
and hold) the Start button, and then select Control Panel.
Search Control
Panel for Recovery.
Select Recovery > Open
System Restore > Next.
Choose
the restore point related to the problematic app, driver, or update, and
then select Next > Finish.
Note:
If
you’re not seeing any restore points, it might be because system protection
isn’t turned on. To check, go to the Control Panel, search for Recovery,
and then select Recovery > Configure System Restore > Configure and
make sure Turn on system protection is selected.
Resetting
lets you choose whether to keep your files or remove them, and then reinstalls
Windows. To get started, go to Settings > Update &
security > Reset this PC > Get started and
choose an option.
Note:
If
you can't open Settings, you can get to reset by restarting your PC from the
sign-in screen. Press the Windows logo key Windows logo key +L to
get to the sign-in screen, then hold the Shift key down while you select Power > Restart in
the lower-right corner of the screen. After your PC restarts, select Troubleshoot > Reset
this PC.
|
Option
|
What
it does
|
|
Keep
my files
|
Reinstalls Windows 10 and
keeps your personal files.
Removes
apps and drivers you installed.
Removes
changes you made to settings.
Removes
any apps your PC manufacturer installed. (If your PC came
with Windows 10, apps from your PC manufacturer will be
reinstalled.)
|
|
Remove
everything
|
Reinstalls Windows 10 and
removes all your personal files.
Removes
apps and drivers you installed.
Removes
changes you made to settings.
Removes
any apps your PC manufacturer installed. (If your PC came
with Windows 10, apps from your PC manufacturer will be
reinstalled.)
If
you're planning to donate, recycle, or sell your PC, use this option and
choose to fully clean the drive. This might take an hour or two, but it makes
it harder for other people to recover files you've removed.
|
|
Restore
factory settings
|
Reinstalls
the version of Windows that your PC came with
(either Windows 8 or Windows 8.1) and removes your
personal files.
Removes
apps and drivers you installed.
Removes
changes you made to settings.
Reinstalls
any apps your PC manufacturer installed on your PC.
This
option isn't available on all PCs.
|
Note:
If
you reset your PC within 10 days of your upgrade
to Windows 10, the option in Settings that lets you go back to your
previous version of Windows will no longer be available.
If
your PC won’t start, you can use a recovery drive to restore from a system
restore point or reset your PC. For info on how to create a recovery drive
on a working PC, see Create a recovery drive.
If
you're using a recovery drive created on Windows 10:
Connect
the recovery drive and turn on your PC.
On
the Choose an option screen, select Troubleshoot, and then
select an option. If you don’t see the Choose your option screen,
your PC might not be set up to boot from a drive. Check your PC manufacturer’s
website for info on how to change your PC’s boot order.
Restore
from a system restore point by selecting Advanced Options > System
Restore. This will remove recently installed apps, drivers, and updates that
might be causing your PC problems, but it won’t affect your personal files.
You
can also Recover from a drive. This will reinstall Windows 10 (unless
your PC came with Windows 8/8.1 and a recovery partition from your PC
manufacturer, in which case it'll reinstall the version of Windows that came
with your PC). It'll also remove your personal files, apps and drivers you
installed, and changes you made to settings.
Note:
If
you chose not to back up system files when you created your recovery drive, Recover
from a drive won't be available.
If
your PC won't start and you haven't created a recovery drive, download
installation media and use it to restore from a system restore point.
On
a working PC, go to the Microsoft
software download website.
Download
the media creation tool and then run it.
Select Create
installation media for another PC.
Choose
a language, edition, and architecture (64-bit or 32-bit)
.
Follow
the steps to create installation media, and then select Finish.
Connect
the installation media you created to your nonfunctional PC, and then turn it
on.
On
the initial setup screen, enter your language and other preferences, and then
select Next. If you're not seeing the setup screen, your PC might not be
set up to boot from a drive. Check your PC manufacturer's website for info on
how to change your PC's boot order, and then try again.
Select Repair
your computer. On the Choose an option screen, select Troubleshoot
> Advanced options > System Restore.
This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won’t affect your personal files.
This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won’t affect your personal files.
Before
you follow these steps, try resetting your PC using installation media. If that
doesn't work, you can use the same installation media to reinstall
Windows 10 (also called performing a clean installation of Windows).
Warning
This
will remove all your personal files, apps and drivers you installed, apps and
customizations from your PC manufacturer, and changes you made to settings.
On
a working PC, go to the Microsoft
software download website.
Download
the media creation tool and then run it.
Select Create
installation media for another PC.
Choose
a language, edition, and architecture (64-bit or 32-bit).
Follow
the steps to create installation media, and then select Finish.
Connect
the installation media you created to your non-functional PC, and then turn it
on.
On
the initial setup screen, enter your language and other preferences, and then
select Next. If you're not seeing the setup screen, your PC might not be
set up to boot from a drive. Check your PC manufacturer's website for info on
how to change your PC's boot order, and then try again.
Select Install
now.
On
the Enter the product key to activate Windows page, enter a product
key if you have one. If you upgraded to Windows 10 for free or bought and
activated Windows 10 from the Windows Store, select Skip and
Windows will automatically activate later. For more details, see Activation in
Windows 10.
On
the License terms page, select I accept the license terms (if
you agree to them), then select Next.
On
the Which type of installation do you want? page, select Custom.
On
the Where do you want to install Windows? page, select a partition,
select a formatting option (if necessary), and then follow the instructions.
When
you've finished formatting, select Next.
Follow
the rest of the setup instructions to finish installing Windows 10.
You'll
be able to go back to an earlier version by going to Settings > Update
& security > Recovery The time you have to go
back depends on what version of Windows 10 your PC is running after the
upgrade. For example, if your PC is running Windows 10 Version 1511, you have a
month to go back to your previous operating system. If your PC is running the Windows
10 Anniversary Update (Version 1607), you have 10 days to go back. (To see what
version of Windows 10 your PC is running after you upgrade, select the Start button,
then select Settings > System > About )
To
go back, you'll need to:
Keep
everything in the windows.old and $windows.~bt folders after the upgrade.
Remove
any user accounts you added after the upgrade.
Know
the password you used to sign in to Windows 7 or Windows 8.1 (if you
used one).
Have
the USB drive you used to upgrade to Windows 10 (if you used one).
Note:
If
you go back to Windows 8.1, some apps that came with Windows, like Mail
and People, might not work anymore. To fix them, reinstall them from the Store.
If
go back isn't available
Check
to see if you can restore your PC to factory settings. This will reinstall the
version of Windows that came with your PC and remove personal files, apps and
drivers you installed, and any changes you made to settings. Go to Settings > Update
& security > Recovery > Reset this PC > Get
started and look for Restore factory settings.
If
you have a product key for your previous version of Windows, use the media
creation tool to create installation media for Windows 8.1 or Windows 7,
and use it to do a clean install.
Info
for Windows Insiders
If
you’re an Insider and the current preview build isn’t working for you, go to Settings > Update
& security > Recovery > Go back to an earlier
build. This won’t remove your personal files, but it’ll remove recently
installed apps and drivers, and change settings back to their defaults.
Going
back to an earlier build won’t remove you from the Insider Program. When the
next preview build is ready, it'll be installed on your PC.
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